Frequently Asked Questions

1.Product Issues & Discrepancies

Reporting Discrepancies:

Report any discrepancies or defects within 2 days of receiving the product. Please provide evidence, such as photos or detailed descriptions.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, contact us immediately for a replacement or refund.

 

2. Returns & Exchanges

Quality Satisfaction Guarantee:

If you're unsatisfied with the quality, you can return the product for a full refund after our verification process.

Return of Product:

Products must be returned in their original condition. If we cannot arrange a pickup, you will be responsible for shipping the product back to us.

Non-Returnable Items:

Certain items, such as custom-made, perishable goods, or personal care products, are not returnable. These exceptions will be clearly mentioned on the product page.

Exchange Policy:

You may opt for an exchange instead of a refund, subject to availability.

Partial Refunds:

If only part of your order is returned, we will issue a partial refund for the returned items only.

 

3. Refunds

Processing of Refund:

Refunds are processed within 3-7 business days and will be credited to the original payment method.

Reimbursement of Shipping Costs:

We will reimburse actual shipping costs for returning the product, which will be included in the refund.

International Returns:

For international orders, you are responsible for return shipping costs, including customs duties or taxes.

Changes to Refund Policy:

We reserve the right to modify this refund policy at any time. Please review it frequently.

 

4. Order Cancellation

Cancellation Policy:

Orders can be canceled within 12 hours of placing the order. After this period, cancellation may not be possible.

 

5. Contact Us

For any queries regarding returns, refunds, or any other concerns, please contact us at +9199884 26000.