Frequently Asked Questions

1.Product Issues & Discrepancies

Reporting Discrepancies:

Report any discrepancies or defects within 2 days of receiving the product. Please provide evidence, such as photos or detailed descriptions.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, contact us immediately for a replacement or refund.

 

2. Returns & Exchanges

Quality Satisfaction Guarantee:

If you're unsatisfied with the quality, you can return the product for a full refund after our verification process.

Return of Product:

Products must be returned in their original condition. If we cannot arrange a pickup, you will be responsible for shipping the product back to us.

Non-Returnable Items:

Certain items, such as custom-made, perishable goods, or personal care products, are not returnable. These exceptions will be clearly mentioned on the product page.

Exchange Policy:

You may opt for an exchange instead of a refund, subject to availability.

Partial Refunds:

If only part of your order is returned, we will issue a partial refund for the returned items only.

 

3. Refunds

Processing of Refund:

Refunds are processed within 3-7 business days and will be credited to the original payment method.

Reimbursement of Shipping Costs:

We will reimburse actual shipping costs for returning the product, which will be included in the refund.

International Returns:

For international orders, you are responsible for return shipping costs, including customs duties or taxes.

Changes to Refund Policy:

We reserve the right to modify this refund policy at any time. Please review it frequently.

 

4. Easily initiate your Exchange/Return :

1) Go to ‘Returns’ at the bottom of the webpage.
2) Enter your order number and registered phone number or email.
3) Pick the product from your order that you wish to return or exchange.
4) In case of exchange pick the options of replace with different product or replace with same product and make selection.
5) Once selected the product chose ‘return label provided by merchant’ at next step. Our courier partner will pick up the product from you in this case once we approve.
6) Your return request is processed and will be pending review by brand team with gets approval in one working day.
7) Pick up happens within 2 days from your approval.
8) In case of exchange we ship the new product once we receive the package from you of the returned product. Complete procedure takes between 7-10 days.
9)In case of refund once we receive and examine the product we initiate the refund which takes 5-7 days to be credited to your original source of payment.

 

 

5. Order Cancellation

Cancellation Policy:

Orders can be canceled within 12 hours of placing the order. After this period, cancellation may not be possible.

 

6. Contact Us

For any queries regarding returns, refunds, or any other concerns, please contact us at +9199884 26000.